AGS Logistics LLC

I just wanted to take a moment to express my heartfelt thanks for the incredible support provided for our shipment last week to Saudi Arabia. Your prompt responses and updates were instrumental in helping us keep our promise to our client. They were genuinely impressed with your services. Thank you once again for your hard work and dedication. Guys!! Keep going...

I am extremely disappointed with the poor service I received regarding my cargo shipment from Saudi Arabia to the UAE. Your team promised delivery within 2 weeks, but the cargo was delivered after 25 days – nearly double the committed time. Because of this delay, I suffered a financial loss of SAR 850, and your lack of proper communication during this time only made things worse. I had to keep following up, and no one gave a clear or honest update. This kind of service is completely unprofessional and unacceptable. If your company cannot stick to its commitments, then you should not make such promises to customers. I trusted AGS Logistics and ended up regretting it.

RESPONSE TO YOUR REPLY: GO AND CHECK YOUR WHATSAPP ON SAME NUMBER BEFORE REPLYING SHAMELESSLY. STILL MY BOX IS NOT DELIVERED L, IT'S a 11th Day. Worst and terrible logistic services. Never ever use this company, they always give you wrong information. I sent a box of samples to my client Saudi and it's been they didn't deliver it till today. It's been 10 days now since they picked it up from our office. And there is no clarity when this will deliver. I am about to lose a big order because of this pathetic service. Their excuse is Truck got a breakdown inside custom's and it took 2 days. NOT RECOMMENDED AT ALL.

Very bad experience. Have shipped a package from Dubai to Jeddah with them, they promised me within 7 days it will be delivered and it has been 7 days and I am still waiting for them to confirm where the part is. Now they are saying it is in customs and they don't know when it will be cleared from there. They also informed me that it will take one and a half days after clearance from customers to reach my customer in Jeddah.

They having outstanding services to all over the world, and really appreciated the team for the on time delivery of my shipment.