Akkad Pest Control Service

Hello, Very bad experience. It all started scheduling an appointment on 15 March, 2025 for spraying. They were late a whole 45 minutes without constant update nor upfront information, I had to call and shout for someone to show up. They gave me a discount for late show but ruined the rest of my day. Now I expect a professional company to advise customers like for instance importance of covering sensitive electrical devices with the assumption that they know what they are doing, they ended up spraying my gas detector device which ended up in damaging it and I had to buy a new one. I contacted the company several times over a span of 1 week to ask for reimbursement of the device cost, nobody responsible ever got to me, I was promised verbally to be compensated but nothing happened. I sent 3 emails but again nothing. The gas company reported that the device was damaged due to liquid from the spray. It is ok to say we are not responsible but very inefficient not to get back to your customers. Also we still see insects around the house as is the spraying was good for 1 day, I killed more insects than they did. Unfortunately had to schedule another session within my warranty with more dosage yet expect nothing to change. Dear Akkad, Respect your customers, get back to them. Now I understand why your rating is that bad.

I had booked a pest control treatment with them a few weeks ago for cockroaches but the treatment did not work. The cockroach activity is still the same as before. They said they would do a follow up treatment but they don’t book any appointment and even though i messaged them many times they have not replied back scheduling an appointment. It’s been more than 2 weeks now still they have not replied back to me. I feel like I wasted my money and time with them. They don’t bother replying to their customers on time and their treatment doesn’t even work. Very bad experience. Never again. Don’t choose them.

Do not waste your time and book with them. They don't show up and will make you waste a full day. For me they wasted my day off. Very bad customer service. I kept calling them for 5 hours consecutive and they just switched off their phones. There reply after 5 hours is sorry, our team got busy!!! Couldn't they just cancel and save my day. Very bad service

I booked a Pest control service with this company however, two months later, I found large cockroaches still in and around my house, I then asked to claim on their warranty, which they Offer, and I have tried now to schedule two appointments to perform The warranty service however, both times the company have canceled the service at the last minute (having made plans to empty my house and book pets to stay elsewhere), claiming that their technician needs to sit a municipal exam (surely this would be known well in advance). It feels as though they are trying to avoid performing the warranty service that they offer and have a total disregard for the impact on their customers. This is very poor from a customer service perspective, will not recommend.

Big thanks to Ahmed for his work. I asked to come and inspect the apartment for bedbugs. He came over, inspected everything very thoroughly and free of charge, and said the place was clean. Thanks for his politeness and his work.