Almadallah Healthcare Management FZ CO

I usually don’t leave reviews, but I feel compelled to share my experience. This is by far the worst insurance company I’ve ever dealt with. Their approval process is unbelievably slow—even in emergency or special cases. It takes a minimum of 4 to 5 hours just to get approval. No patient should have to suffer in pain or distress for that long while waiting. What’s worse, this isn’t a one-time issue. This is the 5th time I’ve had to go through the same problem. Every single time, the delay is the same. It’s frustrating, irresponsible, and completely unacceptable. Patients deserve better.

If i could give less than a star i would. i had a transverse cut in the finger that requires "8" stitches. at the hospital they received me atthe emergency. waiting the insurance approval. Guess what!! They will cover it if my condition requires me to stay in the hospital for more than a day. yea that shit I called them inquiring if my insurance won't cover me now so when ? how this is not emergency ? the agent said it's covered and asked to speak to the hospital employee. the hospital employee told me the insurance confirmed its covered and we can proceed while they will send the approval later!! the hospital agent was honest, he told me this is common, u will proceed then no approvals comes, and by the end i will be committed to pay the full amount. again i spoke to the insurance agent telling him that the hospital won't proceed with out an approval. He advised me to go to another hospital. and there, it's just the same. i advised my company to reconsider at the insurance worthen

Just started the process and already facing issues, there is no website, no clear idea of coverage or schedule of benefits. Daman Insurance is much better than this. Also noticed that under every review there is a robotic response of "thank you for ...contact us at". This says a lot about this insurance. No effort, no understanding, Zero empathy and no effort to create a resolution. Utter disaster!

One star — and if I could give less, I would. Since early June, I've been visiting the emergency room because of severe ulcers in my throat. No one could figure out the cause. After trying every antibiotic and things only getting worse, the general physician finally requested an ultrasound — and it turned out the problem was coming from my stomach. That’s when the real struggle began. From that point on, every test the gastroenterologist requested was rejected by the insurance. He rewrote the reports again and again, and each time — after waiting endlessly — the requests would be denied. A few days later, I ended up in the ER again, vomiting non-stop for two hours, barely able to speak. The GP asked for hospital admission — rejected! The reason? “Give her medication first, and if that doesn't work, then admit her.” He requested the medication — also rejected! By that time, I had already been in the ER for 3 hours and the request was still just “pending” in the app. I went back to the gastroenterologist again. He wrote another report and requested further tests. The results showed I needed both a gastroscopy and a colonoscopy with biopsies. He also prescribed new medication. The outcome? The medications were denied due to cost. The procedures and biopsies? Rejected too. It’s been 23 days of pain and nonstop attempts to contact the insurance company — no response. Not from my side, not from the hospital, even while I stood right there watching. Even i tried to complain through the app inquiry box ! No single response !!!! I've been dealing with many insurance companies and TPA's for the past 4 years ... and honestly this is the worst ! If something happens to me, who takes responsibility?!!!!!!!!!!

This has been one of the most disappointing and heartbreaking experiences I’ve ever witnessed with an insurance provider. My friend was rushed to the hospital with a severe nasal bleeding emergency, and due to the urgency of the situation, the hospital could not obtain pre-approval. Despite repeated follow-ups from our side and even from the hospital, Almadallah Insurance delayed their response, only to eventually reject the entire claim. This kind of response is not just unacceptable—it’s inhumane. My friend comes from a financially struggling background, and this sudden medical bill has put an unbearable burden on him and his family. While we, as friends, are doing our best to help, the damage is already done. It’s extremely painful to see an insurance company that prioritizes paperwork over people, and profits over patients. This kind of behavior makes us seriously question the purpose of health insurance. Almadallah, in our experience, has proven to be unreliable in emergencies and unsupportive when it matters the most. I strongly do not recommend this insurance provider to anyone who values timely support, compassion, and real coverage in urgent medical situations.