Bloomingdale's Home Store

I recently received a gift from Bloomingdale's — Ichendorf Milano set of 6 tea cups with a pot. When I opened one piece at home, I realized the design was not to my likings and decided to exchange the entire set. However, during the exchange process at the store, while the staff was opening the box themselves, they discovered that a small decorative snail attached to one of the saucers had come loose. Shockingly, instead of understanding that this could easily happen during transport or poor packaging by their own staff— and despite the fact that the item was still in perfect, unused condition — a staff member named Taj immediately refused the exchange. Even worse, when I kindly offered to PAY for any repair service, he still declined any form of support. I am deeply disappointed with how Bloomingdale’s handled this situation. For a brand that claims to stand for luxury, quality, and customer satisfaction, this was a completely unacceptable experience. I expected better — both in customer service and in the flexibility to resolve a very minor issue fairly. Sadly, as a regular costumer this experience has made me rethink shopping at Bloomingdale’s Home, and I would not recommend them to others based on how poorly they handled a simple exchange request. Regards.

Mohamed in the Bloomingdales Homes was extremely helpful and knowledgeable about the gift selection that I made. Even though I was his last customer of the day,he ensured that I was completely happy with the wrapping etc. I certainly hope that Mohamed can continue to thrive in his role as he leads his other colleagues to always promote genuine interest in their role. Thank you

⭐⭐⭐⭐⭐ I had an exceptional shopping experience at Tom Ford in Bloomingdale’s. Imelda Concepcion Sangalang provided outstanding service, going above and beyond to assist me. Her knowledge and professionalism made my visit enjoyable and seamless. I highly recommend visiting this store for an exquisite selection and top-notch customer service. Thank you, Imelda, for your wonderful assistance!

Wonderful helpful staff and great assortment of luxury branded products. Highly recommend a visit if you are looking for something special for your home!

They never followed up on our complaint, they said someone will call to check the status of the table we ordered, but no one ever called back, they just ignored it.