City Guide Luxury Transport UAE

We used this service last night . The driver wanted to pick us up late . When I said we had to be there 3 hrs prior to departure, the driver was rude and sarcastic . He then proceeded to drive recklessly at speed to the airport whilst texting on his phone . My teenage daughter with me was absolutely terrified ! Avoid at all costs ! Terrible , unsafe driving and service . I won’t use again .

We had our hotel/airport transfer arranged with City Guide by our booking agency. They maintained excellent communication with me about the booking and were happy to answer any queries. It was easy to locate the driver on arrival, and the transfer was on time each way. On our return transfer back to the airport, the driver maintained great communication via WhatsApp to let us know when he had set off/arrived. We got to the airport early in good time thanks to the great service we had. The drivers both ways were polite and professional and provided a great service. The cars were clean and well maintained. We would definitely rebook with city guide in future.

I had the worst experience with City Guide Taxi Service. I rely on taxis for timely transportation, but this service has been nothing but a headache. My driver was almost 45 minutes late this time, and it's not the first time this has happened. The lack of punctuality is completely unacceptable, and it's incredibly frustrating when you have plans to stick to. I tried calling to check on the status, but the customer service was just as unhelpful and dismissive as the drivers. No explanation, no apology, just a bunch of excuses. At this point, it seems like they don’t value their customers' time at all. I definitely won't be using them again. If you're looking for a reliable, on-time taxi service, do yourself a favour and go somewhere else

Great service, the driver came earlier and we made it to our flight. Highly recommend!