DIFC Services Office

It's been an amazing experience. The whole process took me only 5 min. I had an appointment for around 11, but I arrived early and got my fingerprints done in 5 min. The reception lady and the Arab guy who was doing the fingerprinting were both so polite and friendly.

Very long wait. Two specialists dealing with fingerprinting for biometrics. A man and a woman; the woman is constantly walking around, talking on the phone during biometric data collection. In general, she doesn't work at all. I hope this review reaches her manager and motivates her to work during business hours. Due to this, the queue is almost not moving. Two girls at the reception desk are filling out the documents you gave them while simultaneously answering questions from everyone who approaches, further extending their work time. Simultaneously, apart from the main queue with tickets, in the photo, you can see a spontaneous queue forming in the office of those who are already very tired of waiting. Overall, honestly speaking, the organization is not very good. I've been waiting for an hour and a half just to get a ticket to join the biometrics queue. January 21, 2024, I've been standing since 9:30. Only one woman at the reception was kind and responsive, the one sitting on the right. She tried to maintain some semblance of order in the queue. Update: The guy who took the biometrics was very polite, courteous, cheerful, and completed everything in 2 minutes. In total, the whole process took about 1.5 hours, but it was a pleasant experience.

Really long wait times, tokens are given to people who come after you. Expect at least 2-3 hours to get your biometrics done. Staff at reception not even efficient, they just tell you to take your passport and come tommorow if you have a problem. Paying 350 AED for this kind of service. Avoid this center.

I received an appointment via WhatsApp for the following day at 10am. After reading the reviews, I arrived at 8:45am. The receptionists were smiling and friendly, and I received a ticket with five people ahead of me. The wait was only 30 minutes. The person who took my fingerprints was very kind. Even though the appointment lasted only two minutes, she took the time to engage with me and have a chat. It seems the process has been improved: it was smooth and very pleasant.

It was done in 10 seconds, staff was very helpful friend, beautiful country with beautiful services. I highly recommend.