Dream Cool Air Conditioning Systems LLC

Wow, just wow! I’m seriously impressed with the service I got. From start to finish, everything was smooth and professional. The team was super polite, came right on time, and knew exactly what they were doing. My AC is now working perfectly — cool air, no noise, and total comfort! I honestly didn’t expect it to be this easy. Huge shoutout to the whole team for being so efficient and kind. Highly, highly recommended!

PLEASE STAY AWAY FROM THIS “COMPANY”, worst experience ever! I contacted Dream Cool AC System LLC on September 13, 2024, to report issues with my air conditioning system, including two leaks, a drain blockage, and one unit not cooling properly. The company quoted a price for the job and charged a call-out fee (200 AED). However, they were unable to provide a precise appointment for the repair, and it took numerous messages and calls before they finally arrived on September 18 to perform the repairs, which were completed in less time than initially quoted (less than 3 hours vs 4/5 hrs). Regrettably, after paying the company (a total of 2047.50 AED plus a 2.5% credit card fee) without inspecting the repair, it became evident within an hour that the issues were not resolved. One unit was still not cooling, a pipe was still leaking, and the drain blockage could not be inspected. More over, my ceiling was seriously damaged while doing the repair. The company was contacted again, and after several messages and calls, they returned to rectify the problems on September 20. However, a few days later, on October 1, one unit was still leaking in the same spot. Despite informing the company, they refused to come back to address the issue. Last but not the least, on October 10, massive leak came from the drainage on one unit, clear explanation the job was not properly done. I eventually had to engage another company to address the ongoing problems. Overall, my experience with Dream Cool AC System LLC was unsatisfactory. They provided a quote for a job that was never completed, exhibited unprofessional customer care in addressing my issues, and their repair work resulted in damage to my ceiling due to careless, other than not fixing the issues. I am seeking support to obtain a refund for all the expenses I incurred with this company.

Dream cool is a professional company in Dubai that provides a high level of services to install, repair the residential and commercial Air conditioners. They are very helpful and always giving hand to their clients without any problems. I'm so happy that I'm dealing with them for two years now. Highly Recommended +++