Ecity | Dubai Mall

Excellent experience and very genuinely dealt By Mohammed Kanbar. I purchase 2 samsung phones and he was really gentle and honest with his dealings and I knew I could trust him. He also Went an extra step to match my target prices and add some discounts on accessories. I would rate him and the team 5 🌟. Keep up the good work . When it comes to electronics we need to deal with trustworthy sales personnel like Him.

Defective Product. I Bought there JBL Tune Beam Headphones and since the beginning the right headphone would not charge properly, only 10%. I asked to exchange the product, but each time they said they would send it for repair, waiting up to 3 weeks. We did this process 3 times. Every time I was told I was given a new product, however all items had the same defect. I am still dealing with the issue, listening mostly from 1 earphone, as the right one is never fully charged. I feel scammed.

After comparing prices across multiple stores, I can confidently say E-City offered the best deals by far. A special shoutout to Javed, who went above and beyond to assist me. His advice was incredibly helpful, and I really appreciated his knowledge and patience. I purchased several new devices — Samsung Galaxy Watch, Galaxy S24, Galaxy Tab S10, and Galaxy Buds — and I’m extremely happy with all of them. Javed not only helped me choose the right products, but he also supported me in setting them up and took the time to show me a lot of useful features I wasn’t aware of before. Great service, excellent prices, and a smooth overall experience. Highly recommended

Got a phone screen protector installed here for a Xiaomi 15 cost 99 dirhams or £20 which is ridiculous cost Screen protector installed in about 10 mins, taxi home noticed massive line in centre, returned next day to sort it employee said it will fix itself over time with the heat, employee gave it a polish and said it comes with warranty anyway. Other store I went to said diff prices compared to this store even though was same store brand and said they did wrong and his version would be better but this one cost more 125 dirhams obviously said no as both stores were clearly big scammers. It lasted about 23 days and currently a small circle has started peeled off, so I will need a new one.