Emirates SkyCargo DWC

Extremely disappointed with the service provided by the DWC Cargo Operations staff. The experience was far below expectations and highly unprofessional

WORST EXPERIENCE! They say that you need to book online but their website IS NOT WORKING! Basic functions for filling forms are not working and you can't make a booking without it and when you call them they say, I'm sorry but you need to make online booking... FIX MOST ESSENTIAL FUNCTION OF THE WEBSITE SO PEOPLE CAN ACTUALLY USE YOUR SERVICES....

Had a very bad experience when I wanted to move a 12MT cargo. Customer service email replies are late and goes in a circle. Every reply by me is handled by a new somebody without continuity, who asks the same previous questions asked by a somebody earlier. When i telephoned to clarify, he replies pls send an email everything is there in our reply and hung up. Sir, i telephoned you because your email was not clear. Why not wait to hear the question? Why so much arrogance? I decided to give an online complaint but registration is another mayhem and will never come through. Management pls take notice and help yourself. Its a mess and you are losing business as evidenced in your ER.

One of the world class cargo hub owned by Emirates.

The 5 stars are for the custom officers at Emirates cargo, specifically Mr. Ali; who has been nothing but extremely helpful and supportive. Many thanks for your cooperation and extreme hospitality !