Kempinski Hotel Mall of the Emirates

What an amazing experience! From start to finish, everything was simply perfect. The food was outstanding, the atmosphere warm and welcoming, and the service was truly top-notch. A special thank you to Carlu, who went above and beyond to make sure we had everything we needed — your attention and kindness made our visit unforgettable. To the entire team: thank you for such a memorable dining experience. We’ll definitely be coming back!

I stayed at Kempinski Hotel Mall of the Emirates for 2 nights, and it was truly the best experience ever! From the moment we arrived, the staff were incredibly warm and welcoming. The room was spacious, beautifully designed, and very comfortable. We especially enjoyed the food—everything we tried was delicious and of the highest quality. But what made the stay extra special was the pool experience. The atmosphere was so relaxing, and the service by the pool was exceptional. The staff made sure we had everything we needed and went out of their way to make us feel pampered. We left with amazing memories and can’t wait to return.

I would like to commend Mohammad from reception for his excellent service and dedication at the front desk. He consistently delivers a warm welcome to guests and handles inquiries with professionalism and a positive attitude. His ability to manage multiple tasks under pressure, maintain a calm demeanor, and support both colleagues and visitors has made a strong impact on the overall guest experience. Mohammad’s communication skills, punctuality, and helpful nature reflect the high standards of hospitality we aim to provide. Thank you, Mohammad , for your commitment and outstanding work. Keep it up!