Mandarin Oriental Jumeira, Dubai

A generally good stay, but disappointing room experience for the price paid I stayed at the Mandarin Oriental for a weekend getaway. Overall, the experience was ok, the staff were helpful, attentive, and welcoming, which I truly appreciated. However, I encountered some unexpected issues in the room. There was a strange smell throughout my stay, and I noticed a stain on the pillow. Most concerning was the strong sewerage smell coming from the bathroom, which significantly affected my comfort. I pointed this out to guest services, but unfortunately, the issue persisted. I ended up using my own perfume to mask the odor and even ran the hot water tap to try to flush the system. For a hotel of this caliber and the price paid, I expected a much higher standard of room maintenance and hygiene. While the service was commendable, these issues left me disappointed with the overall value of the stay.

Extremely disappointed by my experience at Mandarin Oriental — far from the five-star reputation they claim. This was my first time staying at a Mandarin Oriental property, and sadly, it will be my last. What was supposed to be a relaxing one-day staycation turned into a frustrating and completely unacceptable experience. Despite it being low season with plenty of availability, I was placed in a room on the podium level facing the city — possibly the worst view in the entire hotel. That alone shows a serious lack of attention to detail and poor judgment by the management team when it comes to guest satisfaction. But what truly ruined my stay was waking up at 6:00 AM to three maintenance workers right outside my window, speaking loudly while cleaning. No prior notice was given. No apology was offered. I had zero privacy and constant noise, and my only day to rest was completely disrupted. This is not what you expect from a so-called luxury hotel. At this level, service and communication should be impeccable — instead, I felt like I was staying at a poorly run business hotel, not a world-renowned brand. For the price paid and the brand expectations, this experience was absolutely unjustifiable. I would strongly recommend anyone considering Mandarin Oriental to look elsewhere — there are far better-run luxury hotels where guests are actually treated with care and respect.

Best experience so far celebrating a birthday at this hotel. The staff were amazing—especially Arfun from Guest Relations, who made sure my stay was truly memorable. The manager at the Club Lounge was very attentive and gave me a special treat, which I really appreciated. Gerardo, also at the Club Lounge, was incredibly detailed and recommended the best dishes. In my view, this Mandarin Oriental is better than the one in London. Highly recommended!