MSC Dubai LLC

We are impressed & happy with Mr Faiz immediate assistance for DO release/updating when we require urgent help in DO matters. Also their customer service team are very helpful in providing replies to our queries we are satisfied with the overall services and hope we can continue our excellent business relation with MSC import service and DO counter team.

I recently worked with MSC for the urgent clearance of our bulk shipment, and overall, my experience was quite positive. The customer support team was responsive and helpful in answering all my queries. They provided clear instructions regarding the clearance process and ensured I had all the necessary documentation. We are especially grateful to Ms. Rochelle and Ms. Rhocel from Imports Team, who occasionally provided us with updates until we settled the issue. Keep it up! They were able to complete the clearance process within the expected time frame. I found their tracking system to be highly reliable, providing real-time updates on the status of the undelivered containers. There were some minor issues with invoicing that required extra attention. It’s important to double-check the details to avoid delays. Despite having some minor communication & documentation hurdles were encountered, the company’s professionalism and efficiency overall made up for it.

I was very impressed with their improved customer service. Especially Mr.caryle was very helpful all the time and proactive in all import related enquiry and provide exceptional customer service. We are very happy to continue business relation with MSC import team service. Keep up the good work.

I read all the bad reviews about MSC, but still, we liked the route and the fact that it was a short cruise, safe for us to try as first time cruises. But I had to write this. Normally I don’t write reviews, but this one I want to write. Because to say that it was a disappointment is an understatement. It was awful. I would give it Zero stars if there was such option. The only things that we liked are the destinations- we went to Doha and Bahrain. That’s it. Nothing else is good. The food was really bad. The service was always uncaring, the mob of people everywhere. It is too crowded. The people are awful too. This is NOT a luxury cruise. I don’t know. Maybe because we never were on a cruise before, I didn’t know what to expect and what is expensive and what is not. Maybe it is a cheap cruise. And hence the service and the people and the crowds. But even if you get something inexpensive, you still want to get decent service and quality. Breakfast was awful, disgustingly. We like breakfasts in hotels, but this one we avoided after seeing and trying it on the first day. Noisy everywhere. Other people seem to be enjoying it, so I have to admit, that maybe I have too high of standards, maybe all cruises are like this. But to me, you have to be really strange person, to enjoy this. In short: it is way too crowded, awful and unhelpful service from all the staff members, the rooms are tiny, the food (I thought an Italian company should have good food) was really bad. The only places where food was ok are the specialty restaurants. They were always empty, even though they were inexpensive at all. People just preferred free restaurants I guess. Sometimes I was thinking - you have to really try hard to be this bad and try to make it bad for people ON Purpose to be this bad. The rules are strange, on board the ship. You have to stay in queue for everything. Some of this was avoidable if they just tried to make it more convenient for people. But they don’t. We never u...

We are planning for the collection, but the ETA dates are suddenly changing—every time 10 days earlier than expected. They do not have a proper online tracking system in place.