Rivoli Prestige - Mall of the Emirates

I had an issue with my newly bought watch. Even though it was purchased from another store, Mr. Menino didnt hesitate to assist me and ensured that everything was resolved to my satisfaction. I also want to commend Ms. Zyle for the excellent support in setting up the watch. Very pleased with their service, and the next time I purchase a watch, I will definitely return to this branch.

Sayan provided an exceptional experience in helping us choose our first watch. His professionalism, deep knowledge, and engaging storytelling made the process truly special. Thanks to his expert advice, we changed our mind from our initial choice and couldn’t be happier with the watch he recommended. Highly recommend his guidance! 😍

I had the pleasure of dealing with Nursultan during my purchase, and the experience was nothing short of outstanding. From the beginning, he was incredibly patient and professional. As a non-resident, I encountered issues with my card, but he handled the situation with remarkable understanding and ensured everything went smoothly. I had been coordinating with him weeks before visiting the store, and he was always prompt and polite in his responses. Ariel also joined towards the end of the process and went out of her way to ensure I got the best bang for my buck. Her focus on providing value rather than upselling really stood out. While boutiques may provide extra pampering, I would still choose this Authorized Dealer any day for their genuine care, professionalism, and dedication to their customers. I’m incredibly happy with my Omega Seamaster and the experience overall.

Thank you to Lauren and the team at Rivoli prestige at Mall of Emirates for helping me with the purchase of my Omega Speedmaster. Great buying experience from initial enquiry through to consultation on showing various watches to finally purchasing. Great professionalism, patience and friendless of all the staff. Highly recommended.

High class service from Lauren - who instantly recognizes what you require and shows you the appropriate selection of watches. Never pushy and gentle in her approach and follow up.