Roads and Transport Authority - RTA Headquarters

This is a review on an extremely disappointing and stressful experience we had with a Dubai Taxi driver, Metasebia Zerega, on our recent trip from Dubai Airport Terminal 1 to Ajman. Upon entering the taxi, we courteously requested her to take the Mohamed Bin Zayed Road route to reach our destination in Ajman. Unfortunately, she demonstrated repeated errors in both driving judgment and route navigation, which significantly prolonged our journey and caused unnecessary stress. Key issues during the trip included: 1. Unsafe Driving Behavior: Even before exiting the airport, the driver nearly failed to yield to a pedestrian already crossing the designated pedestrian lane — a serious safety lapse. 2. Repeated Navigational Errors: • She took the Abu Dhabi exit instead of Sharjah, despite clear instructions beforehand. • After ending up in Al Warqaa, she ignored the GPS instruction to make a U-turn and instead took a left, causing further delay. • She nearly missed the Sharjah exit again and almost drove into Mirdif City Centre, requiring us to intervene multiple times to correct her route. • She continued to drive on the service road unnecessarily, nearly rerouting us back to the airport again until we instructed her to exit. 3. Communication and Attitude: • Throughout the trip, I remained polite, respectfully addressing her as “sister” and using “please” when offering directions. • At Wasit Road, she again showed confusion, almost entering a petrol station, seemingly unsure of the proper lane. • When we advised her to take the Corniche exit near our final destination, she abruptly stopped the vehicle and claimed we were the reason she was driving poorly. • She dismissed our explanation, told us to “just stop talking,” and twisted the scenario, blaming us for her errors. 4. Unprofessional Conduct at Drop-off: • She refused to unlock the door on my side, forcing me to manually unlock it. • She didn’t open the rear compartment for our lugg...

Review for RTA Headquarters – Dubai I had a great experience at the Roads and Transport Authority (RTA) Headquarter. The service was fast, well-organized, and very professional. The staff were friendly, respectful, and always ready to help with clear information. The environment was clean, modern, and customer-friendly. I truly appreciate how efficient everything was — from reception to completing my service. Thank you, RTA, for maintaining such high standards.

**“I would like to extend my sincere thanks and appreciation to the Roads and Transport Authority (RTA) for their prompt and efficient response to my request regarding the removal of the light pole obstructing the entrance of my house in Dubai A special thank you to Mr. Majed Al Hammadi for his dedicated efforts and swift action. He resolved the issue in less than 24 hours and personally reached out to me from his own phone to ensure the problem was addressed. This level of professionalism and personal attention reflects the RTA’s commitment to providing exceptional service to residents. Thank you once again for your outstanding work.”** Feel free to post this message as a review or comment on Google to express your gratitude.

Am overwhelmingly impressed with how the RTA team handled my lost and found case. Within less than an hour I was able to get back my valuables. Keep it up! From this 😢 to that 😄in a matter of a few minutes. Bravo👏

Dear RTA Team, I would like to extend my sincere thanks and appreciation to Dubai RTA for the swift and effective response to my recent complaint regarding the non-functioning air conditioner and bus timing display at the bus shelter. It was impressive to see that the issue, which I reported just yesterday, has already been resolved. Today, when I arrived at the shelter, both the air conditioning and the digital timing screen were working perfectly. In this peak summer heat, a functional and cool shelter is not just a convenience but a necessity for commuters. Your prompt action demonstrates a commendable commitment to public comfort and service excellence. Well done, RTA, and thank you for your continuous support in making public transport more reliable and commuter-friendly. Warm regards, Mohammed Faizal