Sharief Stores

Title: Excellent Selection and Service for Travelers at Sharief Stores, Dubai Mall Rating: 5/5 Stars I recently visited Sharief Stores at Dubai Mall, and I was thoroughly impressed with their extensive selection of luggage and the exceptional service provided by their staff. The variety of luggage options available cater to all types of travelers, from casual tourists to seasoned globetrotters. Whether you're in need of a sturdy suitcase for a long-haul flight or a compact carry-on for a weekend getaway, Sharief Stores has you covered. Not only does the store offer a wide range of brands and styles, but the quality of the luggage is also top-notch. I was particularly impressed by the durability of the materials used and the innovative features incorporated into the designs. Moreover, the customer service at Sharief Stores is second to none. The staff members were friendly, knowledgeable, and went above and beyond to assist me in finding the perfect luggage for my needs. Their expertise helped me make an informed decision, and I felt confident in my purchase. The shopping experience at Sharief Stores was seamless and enjoyable. The store is well-organized, making it easy to browse through the different options, and the ambiance is welcoming. Additionally, the availability of additional services such as customization and warranty options further enhances the overall experience. In terms of value for money, I found the prices at Sharief Stores to be reasonable considering the quality of the products and the level of service provided. Plus, the store frequently offers discounts and promotions, making it even more enticing for shoppers. Overall, I highly recommend Sharief Stores at Dubai Mall to anyone in need of high-quality luggage and excellent customer service. Whether you're a local resident or a tourist visiting the area, this store is a must-visit destination for all your travel needs.

It was one of the most unpleasant experiences I had endured. My wife purchased Bric's luggage brand back in 2021 (a complete set of 5 pcs), which is considered an investment rather than a purchase under the understanding that this brand has a five years warranty. Sadly, one of the bags got damaged during our recent trip this month as the complete wheel and cover cap got ripped out. Upon our return, we proceeded to the store to inquire; 1. Can the damage be fixed and 2. Is it covered by warranty? If not, what will be the rectification price? Rather than handling this issue in a professional manner, the lady manager at that time first snatched the purchase invoice from her subordinate with a frown face. I have explained the matter and showed her the damaged bag photo and referred to my inquiry. She looked not interested in taking any responsibility in listening and presenting a logical answer. Her 1st response was, "On which airline this damage took place?" Immediately after that,"warranty does not cover such damage." followed by "I have to check with my management,". Rather than having a rational explanation or showing some kind of empathy towards this issue, I had to listen to her cynical explanation of how an airline, which I will not name, calls them to ask for their assistance in assessing damaged luggage in addition, that they do not have the tools to rectify this bag. "Had the wheel gone missing, we can fix it other than that we can not." When I inquired to escalate this issue to higher management, her answer was simply "I am in charge of this store." At this moment, I concluded my conversation as reasoning with her was futile. My answer to the whole situation is simply poor management. A simple response was to acknowledge the issue, take customer details, and raise it to higher management where they can, in turn, contact the manufacturer. I leave the readers to decide for themselves, but I am definitely not stepping into this store again, and I sincerely hope ...

The experience at this new store at Dubai Mall was one of a kind. The staff were very friendly and took so much time to explain all the products at the store. The reason for our visit to this outlet was after several recommendations from customers who were more than satisfied with the products from Sharief Stores and the excellent customer service they received. The Manager was extra helpful and provided a very professional customer service. We would like to recommend this store and all their outlets. Keep it up Sharief Stores.

They don’t even deserve one star. I purchased a luggage for AED 538 cabin luggage in December 22 and after trip to Australia the support plastics have just fallen off clearly a product defect which I am guessing the company knew about. On taking it to MOE branch they refused to exchange it and said the warranty does not cover it . First its was cabin luggage and had no way of getting damaged. Two the luggage almost brand new with the wrapper plastic yet on. Finally paying a high value for cabin luggage and expecting it to last at-least more than a year… This CHEATING and is not good practice for a business in Dubai. I will take this issue up with the consumer affairs, but I a pity a tourist who experience this type of defect. Anyone purchasing any luggage from them watch out.

I have been a customer with sharief for decades their product and service is the best of my satisfaction.