The Warehouse Gym - Al Quoz

I really enjoy training at Warehouse Gym. The facilities are great, the energy is motivating, and the staff at reception are always welcoming and supportive. Overall, it’s been a solid experience. Unfortunately, there’s been a recurring issue with one specific personal trainer whose behavior doesn’t reflect the positive culture the gym promotes. On several occasions, he’s approached me aggressively while I’m quietly training with my music on, creating an uncomfortable atmosphere. I’ve raised this concern multiple times, including directly with his manager, but nothing meaningful has been done to address it. It’s disappointing, especially when there are cameras that clearly show what’s happening. One person shouldn’t be allowed to ruin what is otherwise a great gym environment. I believe personal trainers should reflect the gym’s values, and this kind of aggressive, disrespectful behavior, including shouting and swearing, has no place here. I’m sharing this in the hope that the management takes these concerns seriously and ensures a more professional, respectful space for all members.

First time trying out this gym, located on Umm Sequimm street ( opposite LuLu market ) and really liked it. I went for their Crossfit class in the Ladies section and the instructor was Becka, and loooved it! The time went extremely fast 😅didn’t expect that. Also the gym for the ladies was quite big, the main gym was HUGE! We passed a nice cafeteria as well, great vibe i have to say and will definitely want to come back soon again.

Absolutely unacceptable experience. I deeply regret signing up at this gym. From the moment I walked in, it was clear they were more interested in locking in memberships than being transparent. They never mentioned the three-day free pass — just rushed me into registration without a single word about terms or conditions. The facility is overcrowded to the point of chaos. Every machine had a queue, making it nearly impossible to complete a proper workout. Parking is a nightmare. I spent 10–15 minutes circling the area before I gave up and parked on the pedestrian walkway — not exactly what you expect when you’re paying premium prices. And speaking of price — for what they charge, you can find far better gyms in Dubai with modern equipment, better service, and actual space to train. I strongly advise anyone considering this place to look elsewhere. This gym is a complete disappointment. But the worst part? Their customer service is a complete joke. I tried calling them more than five times to cancel my membership and request a refund — no one answered or helped. I even sent an email, and they didn’t bother to reply. It’s clear they don’t care once they’ve taken your money.

I had a terrible experience today. I visited the gym for the first time with my best friend, who is already a member. I asked one of the staff members if I could sign up for a one-month membership, explaining that I'd use it for 15 days and then pause it for 15 days since I'm traveling. The staff member said they needed to check with their manager. After our gym session, and a guy staff member (a Filipino guy) name Jeffrey told me I needed to pay 3000 AED for a freelancer fee, claiming I was a fitness instructor. I repeatedly told them I wasn't a fitness instructor, but they insisted because I was working out with my best friend. This kind of customer service is really frustrating. I workout with my best friend all the time, regardless of the gym we go to. Poor service and lack of customer care. I hope the management takes this into consideration and takes serious action!!!

I’ve trained in WHGYM today and I couldn’t be happier! The staff is incredibly friendly and supportive, always ready to help with my fitness journey. The facilities are clean, the equipment is top-notch, and the atmosphere is so motivating. Highly recommend this gym to anyone looking to prioritize their health!”